How Do You Know Your Lost Dji Spark Is Still Flying

knelson69 Offline

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It ook my spark out today and was at the end of my flying, hitting return to dwelling and and so the craft headed towards the landing point initially and all of the sudden it lost signal and said it had a compass mistake, said switch to Atti mode which i cannot manually do, and so it said it was switching to atti manner.  The drone took off with no way for me to command it and is lost.  I am not able to locate it due to the flying log showing only the last position before information technology lost bespeak, and the flight video ends at what im assuming is an out of range scenario.  Is at that place whatever other style to locate these drones?   From what I am seeing this is all too common.

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2018-6-22

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Hi, I'yard sorry for the inconvenience. I would suggest syncing your flight records via DJI GO 4 app and contact our facility for further investigations likewise. Please see the link.

https://world wide web.dji.com/support?site=brandsite&from=nav

2018-half-dozen-22

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Nelson if you go to the DJI get 4 then then click 1 the ||| information technology should have the option to fund my drone on equally an option and it should tell y'all where it is. I hope this helps you. Best if luck

2018-6-22

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djiuser_uMitnAZejgn9 Posted at 2018-6-22 07:19
Nelson if y'all go to the DJI go four and so then click one the ||| information technology should take the option to fund my drone on as an option and it should tell you where information technology is. I promise this helps you. Best if luck

I did try the discover my drone in the app merely it seemed useless.  I was non able to go far beep or light upward the LEDs.  information technology only showed me the final position before information technology lost betoken just it was a long ways from that position according to video that i was able to retrieve from the cache.   The  video shows that it headed north of me and just ends at what i'm assuming is the point where information technology went out of range to transmit video.  I looked in the area where the video ended just was unable to connect to information technology with wifi or the find my drone option in the app.

2018-6-22

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Can you transport me the video that it recorded

2018-6-22

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  6 #

Deplorable to hear your loss.
Open a case with DJI and If you lot wish you can upload your flight appointment to the following link and allow us know the reference and our experts should exist able to help you.

2018-6-22

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Your all-time bet is to always accept your contact information located somewhere on the Spark. The reason is you may be unlikely to locate it, simply chances are at some point someone volition? I ever label my drones underneath where the battery goes, on the area near the Series Number. I also stick a label onto the battery itself also next to the Serial Number. Having two labels on the drone and battery will provide yous the best chances of locating dorsum your drone. Recall to have your FAA Registration Number adjacent to your information.

2018-half dozen-22

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  eight #

I've had multiple flights then far and no problems i haven't had a incident yet. Knock on forest. But iam starting to get skeptical with all that iam seeing on the forum about spark having bug

2018-6-22

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  nine #

Please upload your flight logs here: http://www.phantomhelp.com/LogViewer/Upload/
Forum members tin can try to help in understanding what happened and, possibly, directing y'all where to search for information technology.

Please notation that if your drone switched to ATTI, it was pushed by the wind. As well, if you lot it lost signal information technology would start landing sequence subsequently well-nigh 3 seconds if you controlled information technology form RC or 20 seconds if you controlled information technology course mobile.

If you know forcefulness and management of wind and judge altitude of Spark the moment information technology took off, you lot can figure out where to search.

When Spark is landing information technology usually lands slower than 3 thousand/south.

Anyways - looking forward to checking you flight records.

2018-half-dozen-22

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djiuser_uMitnAZejgn9 Posted at 2018-six-22 07:54
I've had multiple flights and then far and no issues i haven't had a incident yet. Knock on wood. But iam starting to go skeptical with all that iam seeing on the forum about spark having issues

Hey djiuser,

Instead of getting skeptical, read this forum, head the propose, read the manual, be educated and be prepared. Practice pre-flight checklist, calibrate the drone. You volition be fine.

About of the bug reported here are airplane pilot mistakes caused by inexperience and lack of understanding what they tin do with Spark. Also lack of understanding of Spark behaviour.

Some are genuine h/w or south/west errors - but in bulk of cases DJI replaces Spark if on warranty.

What you do not see on this forum is accounts of tens of thousands of very happy Spark owners :-).

2018-6-22

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Jos A Offline

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  11 #

I am a happy Spark user , giving communication Not to upgrade DGI GO4 app > 4.1.15

2018-half-dozen-22

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  12 #

I always cheque everything before flights

2018-6-22

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Mirek6 Posted at 2018-6-22 08:09
Hey djiuser,

Instead of getting skeptical, read this forum, head the advise, read the manual, be educated and exist prepared. Do pre-flying checklist, calibrate the drone. You volition be fine.


What else does anyone need to add to Mirek's Comments ? ? ?

They are PERFECT ! I Love this Guy !

2018-half dozen-22

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Jos A Posted at 2018-6-22 08:53
I am a happy Spark user , giving advice NOT to upgrade DGI GO4 app > iv.1.xv

Jos yous are refering to Android Users right ?

With IOS yous can upgrade without problems ?

Thanks Boss !

2018-6-22

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  fifteen #

Lamentable to hear of your situation.  As others accept recommended, firstly I'd advise opening a ticket with DJI support.  They volition investigate and determine if it may exist covered under warranty.

Secondly, if you lot would like customs assist in trying to find your shipping and to maybe help understand what may accept happened, I would recommend uploading your logs to the following site, then pasting the resulting URL into this thread.  The logs quite often take more than information in them than is available in the UI.

http://www.phantomhelp.com/LogViewer/Upload/

Thirdly, it would exist great to also upload the video from the flight and share information technology here every bit well.  Lots of times information technology helps to understand what is existence seen in the logs when you tin can coordinate it with what is seen in the video.

2018-vi-22

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djiuser_uMitnAZejgn9 Posted at 2018-6-22 08:55
I ever check everything before flights

Thats a really good thing ! Welldone !

Practise a PreFlight Checklist
Report your Surface area and practice a Programme of your Flight
Check the Spark Sensors and Props
Check your >xi Satellites + Strong GPS Signals / Compass / Imu
Set the Homepoint
Fly in VLOS

Hit the Heaven Buddy and take Fun !

In ATTI Mode the Spark is withal controllable, so don't panic, if in uncertainty simply calmly land your Drone.

2018-half dozen-22

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DMX_MT Posted at 2018-6-22 09:00
Thats a really adept matter ! Welldone !

Do a PreFlight Checklist


Ill exist alright ive been flying for 7 years

2018-half dozen-22

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  18 #

In atti mode*

2018-vi-22

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knelson69 Offline

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Mirek6 Posted at 2018-6-22 08:09
Hey djiuser,

Instead of getting skeptical, read this forum, caput the suggest, read the manual, exist educated and be prepared. Practise pre-flight checklist, calibrate the drone. You volition be fine.


Its hard to country the drone manually when you take no controls to practice so.  This is the office that i am non understanding.  The drone had switched to ATTI, but in the app on my mobile i had no controls to work with.  Is there a problem with the app likewise?  I have the latest version.

2018-vi-22

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DMX_MT Posted at 2018-6-22 08:58
Jos you are refering to Android Users correct ?

With IOS y'all can upgrade without problems ?


Yep right sir

2018-6-22

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knelson69 Posted at 2018-half-dozen-22 09:41
Its hard to land the drone manually when you have no controls to do so.  This is the part that i am not agreement.  The drone had switched to ATTI, simply in the app on my mobile i had no controls to work with.  Is there a problem with the app as well?  I have the latest version.

In app. The virtual stick become away when a small icon bottom left is pressed.  I call back the dji app is crap to use, i like the parrot amend....
Was this one of your first flights?? Sounds a bit like it.

2018-6-22

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It sounds similar you were using the app on your phone to command the spark, non the physical remote controller, is this correct? If so, did the controls on the screen disappear when the spark went into ATTI?

It would also be helpful to upload your flying record and postal service the link here for more than insight on what happened and perchance where you can locate your spark.
http://www.phantomhelp.com/LogViewer/Upload/

2018-6-22

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Mirek6 Offline

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knelson69 Posted at 2018-6-22 09:41
Its hard to land the drone manually when you have no controls to practice so.  This is the role that i am not understanding.  The drone had switched to ATTI, merely in the app on my mobile i had no controls to work with.  Is there a trouble with the app every bit well?  I accept the latest version.

knelson,

Ouch! Controls disappeared on mobile when Spark switched to ATTI? - this would exist bad! Please confirm that this is what happened to you - hard to believe.
If y'all use DJI Get 4.2.20, there is lots of issues reported with this version.
I utilise DJI Become 4.2.12 - information technology is stable on Android (I have LG G5).

Too - upload your flying log every bit per instructions of other forum members above.

2018-6-22

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knelson69 Offline

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Mirek6 Posted at 2018-6-22 x:44
knelson,

Ouch! Controls disappeared on mobile when Spark switched to ATTI? - this would be bad! Delight ostend that this is what happened to you - hard to believe.


yes, this is exactly what happened.   I lost gps, had a compass mistake message, and and so lost controls in the app.  I am using the very latest version of the app.  Prior to this happening i was reading xv satellites, and the drone was very much within wifi range.   Not sure what happened.

2018-half-dozen-22

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knelson69 Posted at 2018-vi-22 x:49
yes, this is exactly what happened.   I lost gps, had a compass fault message, and then lost controls in the app.  I am using the very latest version of the app.  Prior to this happening i was reading 15 satellites, and the drone was very much within wifi range.   Not sure what happened.

Knelson,

Upload your flight data and the chances are that nosotros may be able to tell you what happened.

2018-half-dozen-22

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Sorry to hear about your loss man, it's heart breaking to lose a drone. I hope DJI will requite you lot a new ane.
Was it windy where y'all flew? Possibly entering ATTI mode made it flow with the wind, but that all the same doesn't explain the unresponsiveness.

2018-6-22

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Antipaxi Posted at 2018-half-dozen-22 11:50
Deplorable to hear about your loss man, it'due south heart breaking to lose a drone. I promise DJI will give yous a new one.
Was it windy where you flew? Maybe entering ATTI style made it flow with the wind, but that nonetheless doesn't explain the unresponsiveness.

There was a low-cal wind, and at the altitude that information technology had climbed to I'thou quite sure it drifted in some maybe stonger winds.  I would say that on the ground the winds were max 5mph from the south

2018-half-dozen-22

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Mirek6 Posted at 2018-6-22 08:09
Hey djiuser,

Instead of getting skeptical, read this forum, head the advise, read the manual, exist educated and be prepared. Practice pre-flight checklist, calibrate the drone. You lot will be fine.

DJI official safety guideline:

2018-6-22

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knelson69 Posted at 2018-6-22 ten:49
yes, this is exactly what happened.   I lost gps, had a compass mistake message, and then lost controls in the app.  I am using the very latest version of the app.  Prior to this happening i was reading 15 satellites, and the drone was very much within wifi range.   Non certain what happened.

We know what happened! This is a YAW, compass mistake known as fault. Every twenty-four hour period, 1-2-3 new cases occur.

If the connection is lost, the end of the drone will be lost.

(In less frequent cases the connection is restored and then the airplane pilot is brought home.)
Everyone hither has read nigh these cases, but the stance of the DJI is still waiting.

2018-6-22

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Jos A Posted at 2018-6-22 08:53
I am a happy Spark user , giving advice NOT to upgrade DGI GO4 app > 4.1.15

I totally concord with you dude!
I utilize this and I practise not mind updating.

2018-six-22

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DMX_MT Posted at 2018-6-22 09:00
Thats a actually skillful thing ! Welldone !

Practise a PreFlight Checklist


"In ATTI Mode the Spark is still controllable, and so practise not panic"

This could be true, but in the example of compass, YAW error, the connection is also interrupted.
There have been dozens of cases of loss of control, and that'due south non true!
Information technology was also written that the weak wind did non flow as fast every bit information technology started, and reported that it was approx. sport mode speeds.

handle separately the ATTI way flying (it's written very well in a post) and the compass-YAW failure anomalies.

Let everyone fix for ATTI flight, that's right, but in vain I'thousand prepared if I have no contact and can not control it ...

2018-6-22

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Jakab Gipsz Posted at 2018-6-22 12:54
Nosotros know what happened! This is a YAW, compass error known as error. Every day, 1-ii-iii new cases occur.

If the connection is lost, the end of the drone volition be lost.


I had the aforementioned thing happen yesterday on an earlier flying.   Ane flight was successful and returned to home right dead on the spot and with the next flight it lost connection briefly but i still had controls to bring it down safely.

2018-half-dozen-22

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knelson69 Posted at 2018-6-22 13:18
I had the same affair happen yesterday on an before flying.   One flight was successful and returned to home right dead on the spot and with the next flight it lost connection briefly but i still had controls to bring it downward safely.

It seems like in your case compass error came into play while the drone was closer and landing at domicile point. Ordinarily when this happens due to some EMI interference, the SPARK sends the RTH location to the mobile app probably every few seconds and when information technology realizes that it is away from the Abode point due to the malfunction of the compass, u come across a sudden take off which most pilots report as fly aways.
Please remember that a computer similar SPARK is a idiot box as long as how nosotros write the software to intelligently control its functions.

2018-half-dozen-22

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djiuser_uMitnAZejgn9 Posted at 2018-6-22 09:17
Sick be alright ive been flying for seven years

Welldone Buddy ! Yous are Nifty !

2018-6-22

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Jakab Gipsz Posted at 2018-6-22 thirteen:xviii
"In ATTI Manner the Spark is notwithstanding controllable, and so do non panic"

This could be true, just in the case of compass, YAW error, the connexion is too interrupted.


2018-half-dozen-22

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  37 #

DMX_MT Posted at 2018-6-22 16:07
I similar your comment Jakab.

There maybe situations that you cannot control the Drone. Unfortunately the Spark is a Basic Beginner Drone, its not a Pro Line Model. Its has no Redundancy Equipments like Dual GPS + Dual Compass, so if one fails, you are on your own in ATTI Mode.


'Unfortunately the Spark is a Basic Beginner Drone, its not a Pro Line Model. It has no Redundancy Equipments similar Dual GPS + Dual Compass, so if ane fails, y'all're on your own in ATTI Manner. '

So why advertise it like that?
I think that is why so many people who have not been treated in the life of their lives and are not technically interested.
Do Pro Drones (inspire, Phantom, etc ..) buy a professional and redundant sensors right there?

2018-6-22

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  38 #

Aim of the Post by Jakab Gipsz likewise known as JimboHUN - Turn lots of Pilots confronting DJI Corporation.

2018-6-22

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  39 #

Oh homo!
And so many opinions, speculations and no proof. Just Nelson's talk without ability or willingness to upload his records even though we asked for it several times.

Nelson,

The situation is darn simple. Either you share your flight records with u.s.a. and nosotros can effort to help (if we can), or all this is just i big speculation which may, or may not be truthful.
It looks to me like y'all are trying to put DJI on trial here.
We have a victim and attorney (you lot) we have jury and judge (forum members) just we take no iota of any proof.
Certain, y'all describe what happened. But you lot are plainly very new user to Spark and very new user to this forum. To assistance you nosotros demand proof in a class of records. Non just you words. They are simply not plenty to understand what happened.

I feel for forum members whom I know and respect, and who spent a lot of their time trying to assistance you lot. And all the same I accept a potent feeling that you are just having fun and wasting our fourth dimension.

If you are honest and really desire something constructive and really desire to go help from us to empathise what happened, give us your flight records. Otherwise yous overstated your welcome here.

2018-6-23

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  40 #

Mirek6  I don't know if y'all received my answer via email or non but i am definitely not here to have fun with people and after losing a drone that my family spent adept coin for as a fathers day gift I am non very encouraged by your reply at all implying that I am not beingness honest.   I did non know that i had to prove anything to anybody on this forum.  I did synch my flight data as requested to DJI support.  Such a reply is not cool to somebody who is new to this forum, and new to drone flying.  I'grand sure you didn't come out of the womb with your knowledge and experience.  I did upload the flying logs to the link that you provided today, and i had uploaded them to another user every bit well to that same link. I besides attempted to upload the in flying video of that item flight and did not accept success.  Perchance the file is likewise large or something, i don't know.   I capeesh everybodys time and willingness to aid me understand what went wrong with my flight and hope that I will be welcome to participate in this forum in the future  as I continue to fly drones.

2018-6-23

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